Quickbooks is adding transaction amounts incorrectly when being categorized from US to CAD dollar amounts

Hi DGrigg,

Welcome to the Community. It's important you're able to use the program without running into issues. Rest assured, I'll be happy to steer you in the right direction so you can get back to doing the things you enjoy. 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

I'll be one message away in case you need further assistance.

I tried in a private window and the same thing happened.  It looks all correct before I click add it into the bank transactions but then it adds the exchange rate on top of the CAD amount instead of the US amount.  This was never an issue before but changed about a week ago.  Something must have updated or changed that is not correct in quickbooks.  This is creating double the work as it puts the wrong amount into my categorized transactions.  Please have someone look into this.  Thank you.

Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this ASAP . You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out.