Hi, no I have not tried re installing.  That is a last resort and because I can not get into quick books, it has been a week since i have done a back up.  

I will have to try and re install.   Because I can not even get into quick books pro 2024 now I can not go to the help menu and find the contact us . 

Hi, mary53. I appreciate you clearing that up, and the effort you’ve put into consistently replying to this thread.  

First, reinstalling QuickBooks Desktop (QBDT) won’t affect your company file or data, it simply helps resolve issues with the application. All you need is to download the installer for your QBDT version and have your license number ready. Once that's all set, uninstall QBDT, then follow the steps in this article on how to proceed: Reinstall QuickBooks Desktop.

As for contacting our live representatives, since you’re unable to access your QBDT, you can follow the alternative steps below to connect with them:

1. Visit this link: https://quickbooks.intuit.com/learn-support/help/en-ca/contact-us.
2. Choose QuickBooks Desktop from the dropdown menu and hit Continue.
3. Select the Edition and type in your concern.
4. Then, click Continue.
5. If prompted, sign in to your Intuit account and select the associated account.
6. Enter other necessary details and hit Get a chat.  
   

Check out their support hours to determine availability.

Please feel free to comment below if you have any follow-up questions.

Yes, every since the new payroll updates came out I have been having a problem.    Still ongoing.  Today I will uninstall and reinstall, just need to find my lic. number etc.   Because I can not get into quick books now, need to find that.     What is quick books desktop enterprise?

Hi @mary53,

I noticed you posted a similar concern on the forum about license number in QuickBooks Desktop (QBDT). 

A colleague has already responded to that post. If you haven’t seen their reply yet, you can view it here: https://quickbooks.intuit.com/learn-support/en-ca/other-questions/re-uninstall-and-install-quick-boo...

Feel free to reach out to the Community anytime with questions or concerns about QuickBooks. We’re here to assist you.