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For the first time I cannot accept and Account Invite as I keep getting the message "Wrong Link" indicating that it is not a valid link. Tried everything, cleared my cache, tried using an incognito window, right-clicked on the hyperlink and pasted it my browser and incognito. I had the client delete the invite twice already, made sure all invites were deleted and he invited me again. Did not work. Can you assist?
Sorry, that's the "Accountant Invite."
Hi @BillSittig,
Thanks for reaching out in the Community! Accepting your client's invitation is necessary in order for you to complete your accounting tasks. I know how vital it is to be able to accept the invite as quickly as possible, and I'd be happy to help you sort this out.
There's a number of variables that may be impacting your ability to accept your client's invitation. Please review this helpful article and complete the troubleshooting steps listed here: Why can’t I accept an accountant invitation?
If the issue persists after following those steps, please reach out to our tech support team. Since this issue is account-specific, an agent will have to take a look at your personal information in order to successfully resolve this for you.
Have a great day.
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