Hello gharrison1104,
It's great to see you again! I'm glad to hear you're taking advantage of the Payroll services available in QuickBooks Online. I can help with getting to know your options.
In QuickBooks Online, there are two payroll packages to choose from: Standard Payroll and Advanced Payroll. We know that different businesses have different needs and having the ability to choose what works best for you is key.
From what you describe, it sounds like you may be using Advanced Payroll. With that version of the service, QuickBooks can file your payroll forms, including ROEs, on your behalf.
If you are using Advanced Payroll and seeing this message, give us a call so our Payroll support agents can take a look at it with you and help you make sure the next time around it's filed automatically. There may be something we need to look at in the back end to sort this out.
If you're using Standard Payroll, know that while the program can assist you with calculating your numbers, filing forms must be taken care of outside of the program.
Learn more about the differences between the two options by taking a look at our Standard and Advanced Payroll features chart. It's important to note these are two separate payroll services. They also have different price points, which you can view here: QuickBooks Online Payroll
To discuss the payroll options or to get help with your ROEs in Advanced Payroll, give our QuickBooks Online Payroll team a call at 1-833-317-2226. Agents are available from Monday to Friday between 9 a.m. and 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET.
Take care and enjoy your weekend!
