Banking transactions are not downloading

Hi there, 

The Bank Feed is an important time-saving tool in QuickBooks Online. If you've connected a bank or credit card account with your QuickBooks and you're noticing that your transactions aren't downloading, there's a few steps you can try to re-trigger the automatic uploads. 

Take a look at this article: What to do if bank transactions won’t download. 

The first step is to try manually downloading your latest transactions. Next, the article gives an overview of how to check your bank's website for notifications or issues on their end. Step number 3 in the article reviews specific error messages and how to resolve them.

I believe this article will get you back on track. If you've tried all the steps listed there and you're still unable to update your latest transactions, let me know in the comments below. I'm here to help. 

Have a great day. 

This is day 3 of not being able to download my banking transactions. I work for two organizations who use QBO and have different banks and both organizations have the issue. Nevertheless, I went through all the steps for both organizations and it's not a bank issue and while I can manually download & import transactions for the chequing accounts, the savings or credit card transactions can't download as QB tells me the QBO file is not valid, even though I just did the same with the chequing accounts and the qbo file got accepted just fine. 

I logged the issue with support yesterday and was told I was the 8th person contacting him with the same issue. He would add my customer ID to the issue for further updates. I received an email to say there wasn't an issue to attach my query to, so I now have to contact your support yet again. There is no message anywhere that there is an issue and the usual solutions don't work. 

What can be done to fix this issue asap as it's starting to affect my business? 

Hi EHermans,

Thank you for reaching out to Community for further insight on the bank connectivity with QuickBooks Online.  I can understand the delay this can cause when trying to accomplish your daily bookkeeping tasks.  Our Development Team noted this most recent issue that affected several Financial Institutions over the past few days and this has now been resolved.  I recommend clearing cache on your browser and proceed to update your transactions in the usual fashion.

As mentioned, you're familiar with uploading the transactions manually but hit a snag when it came to other accounts, and having the file accepted in QuickBooks Online.  Here's an article for your reference to assist with formatting csv files.

If additional assistance is required, don't hesitate to contact us.  We'd be happy to work with you directly and get you back to what you love most!

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online >enter "Contact support" > hit Contact Us > provide a brief summary of the issue > click Let's Talk > choose Get a callback or Start a Chat.
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