Hi sherryhagemeier,
Thanks for reaching out to us here. When creating a Record of Employment in QuickBooks Desktop, the payroll items must be set up and used properly before the report will provide the information you need.
1. From the Reports menu, select Employees & Payroll, then Payroll Item Listing Report
2. View the name and type of each of the payroll items
3. Review whether the payroll items have been set up t to affect only insurable earnings (payments the employee received from you) or insurable hours (time the employee actually works)
4. Review if the payroll items have been assigned to the pay period in which the employee did the work, or the pay period in which you issued the paycheque
5. If you need to make changes to a payroll item, from the Employees menu, select Payroll Setup, then select Add or Edit Payroll Items.
If you experience the same outcome, I feel you would benefit more by contacting our QuickBooks Desktop Customer Care team outside of Community. They would enjoy the opportunity to work with you personally, and provide more in depth information with specific details, so you can create an ROE as soon as possible!
Feel free to reach out again, with any other questions. We would be happy to assist!
