Cannot remove "R" in register

Hi there,

Thanks for reaching out to us here. QuickBooks is designed to help you streamline your work using the powerful features offered in the program. I'll be happy to share more info so you're on the right track.

The error you've described means you'll need to go into the expense account that's causing the error and turn on the option to make it billable, then apply an income account.

Here are the steps:

1. Use the Gear icon, then go to Chart of accounts.
2. Click your expense account that caused the error.
3. Check the box to make it billable.
4. Apply an income account.
5. Save your changes.

Give this a try and let me know how you make out. I'll be a message away in case you need anything else.

The entries with this error are not billable expenses. I've attached a copy of one of the journal entries as an example, 1st line is the Bank account, line 2 and 3 are income accounts. 

Note: The HST is cut off in the screen shot, but it is a balanced entry

Hello again Stephanie111,

One possible cause for this error message to appear when the debits and credits are in fact balanced would be browsing data. These temporary files can accumulate in your system and cause errors like the one you're seeing in any cloud-based software like QuickBooks Online. Here are some steps to resolve errors caused by browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try deleting the app from your device, and installing it once more from the app store
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

if the error still persists, then I recommend reaching out to the support team outside of the Community. They'll be able to provide further assistance to make sure this transaction has the correct reconcile status in your books. You can reach them using these options:

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Phone: dial 1-855-253-1536
• Social media; Facebook or X / Twitter

If you have any other questions, feel free to reach out here.