Hello,
A few weeks ago we set up our new quickbooks payment account and received our first paid invoice from our customer.
For the first week the payment from the customer was showing as ‘Pending’ and after a week our deposit was delayed and also we were asked for additional information namely phone bill and also I was asked for ID verification and I immediately passed this process by uploading a dl photo as well as selfies.
I was waiting for a response and hoping that our payment would finally be released.
BUT YESTERDAY I FINALLY GOT A REPLY AND I DON'T UNDERSTAND ANYTHING!
Here is what they wrote to me :
Hello Merchant,
We are contacting you in regards to your QuickBooks account, and some funds we are currently reviewing. There are some documents that we're requesting at this moment to finalize our review. Attach you will see a list of documents needed and questions. Please respond at your earliest convenience.
Thank you
Please have [name removed] perform the ID verification using the link below
The thing is that I don't know this person named [name removed] and have no idea what he has to do with my business.
Why am I being asked to verify for this person?
Has anyone experienced this before? PLEASE HELP
NO OPTION TO SEND MONEY BACK TO MY CLIENT.QUICKBOOKS is just withholding my money even though I have sent them all the documents they need.I just don't know what to do.
