Hi there,
Welcome to the Community. It's important you're able to navigate the program without running into issues. Rest assured, I'll be glad to steer you in the right direction.
I suspect you may be experiencing a browser-related issue that's causing the issue you've described above. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. In case the issue persists, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this promptly. You can get in touch by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
You're more than welcome to keep me posted on how you make out. I'll be one message away.
