Error on Block 12 of ROE

Hi there,

Dealing with error messages isn't the outcome I'd like for you to have. It's important you have a seamless experience while using the program. Rest assured, I'll be glad to guide you towards getting a resolution. 

Based on the error you've described, I suspect you may be experiencing browser-related issues that can cause issues such as the one you've described above. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. 

Feel free to let me know what happens. I'll be here to help.

I also cannot generate ROE though I have entered final day worked..
have cleared cookies.

frustrating

Hi guidestone,

When creating a Record of Employment in QuickBooks Online, it's important that the information is aligned with CRA requirements.  For Block 12, you must enter the end date of the final pay period that includes the date you entered in Block 11. The date in Block 11 and the date in Block 12 will usually be different dates, except when the employee's last day paid corresponds to the last day of the pay period. Please note that the date in Block 12 can never be earlier than the date in Block 11, as noted here.

Feel free to reach back out, if you have other questions.  We would be happy to help!