Hello delebuy-hotmail-,
I know how important it is that your tax rates are set up and configured correctly in QuickBooks Online. I want to make sure that you're able to successfully set up your taxes as needed and am here to point you in the right direction.
When you say that there's an error setting up tax rate, that could mean many things. For instance, it could mean that you're getting an error message when trying to configure a new sales tax code, or it could mean you've noticed that you have an error in an existing code. Because of these variables, having more detail about what you mean by this will help.
You're welcome to elaborate further right here on this thread, or if you'd prefer to have a one-on-one conversation with us, contact our support teams using one of the options below.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
You're welcome to go with whichever option works best for you, and we'll be sure to get you on the right track with this.
For your reference, here are a few articles about working with sales tax in QuickBooks Online.
Take care!
