We have been using Quickbooks for over 10 years and up until recently have never had any issues with the software or support, however over the past couple of months the service from your company is not acceptable.
A couple of months back we had issues connecting to our company file. I was told by the support person that our file was too large and we needed to purchase additional space. We use QB Desktop, and our file has pretty much remained at a consistent size for at least the past 5 years without any size issues. Nevertheless we had no choice and no solution was offered to rectify the problem, hence we purchased additional space for $1200 US!
I thought this would solve any further issues but now we have run into a problem with file corruption? After speaking with a support person regarding a error window which was popping up on one screen, and not the other users, I was told the company file has been corrupted? First of all, why only one user out of the five users is showing this error and why is your software corrupting our file...apparently?
The solution offered by support was to now purchase "additional" support on top of the support we pay for so they can fix the file? No other solution was offered and we need to pay at least $899.00 to get the package or they can't fix anything. I asked why the other users are not having the same error and was told its just a matter of time. This is completely unacceptable!
We had an issue with a corrupt data file several years ago and we just sent in the file and you fixed it, no problem and no "extra" charge, why now are we offered a solution which will cost over $900.00 just to "fix" the file?
I don't buy any of this, it seems as though the first option your support offers is to purchase additional support or whatever to get the "support" we pay for already.
Our four other systems are operating QB with no issues, only this one system, so this is highly suspect.
After this recent interaction with your support I highly doubt we needed the extra space we recently purchased and secondly I don't believe we need to purchase additional support just to fix an issue caused by your own software.
