Hi luwei-yang-hec-c,
Welcome to Community! Manually uploading your transactions in QuickBooks Online is a great way to save valuable time. I'd be happy to provide some insight here!
In your situation, I recommend clearing cache on your browser. If you experience the same outcome, try another browser such as Safari, Firefox, Edge, Google Chrome, Private or Incognito. If you've created 'Bank rules' the transactions would be automatically categorized and I suggest looking there. Here's how;
1. Open Transactions and then Banking from the left menu
2. Click on the tile for the bank you downloaded the transactions into
3. Select the Categorized tab
If you get the same result, please contact us. This will allow us to work with you in real time and ensure you're able to get back to business as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to reach out again if any other questions come to mind. We'd love to help!
