Historical Payroll Data QBO Canada

You can import your payroll historical data as JE.

Hi Sabossa08,

Welcome to the Community. Being able to run payroll is essential to ensure that your employees are paid. QuickBooks Online with payroll is a great program that gives you the ability to pay your employees and simply track your remittances. I'd be glad to point in the right direction regarding the historical payroll data.

When you setup a new employee, there's an option to enter the historical payroll on the employee profile. If this option doesn't appear, it may be due browser cache and cookies as they can prevent the system from functioning efficiently. I encourage you to refer to the following steps to complete the browser troubleshootings.
 

• Clear browser cache.
• Try in a private browser window
• Use another browser type.
• Make sure you're using supported browsers.
• Turn off any ad and popup blockers temporarily.

Also, If you haven't run payroll and you have completed the browser troubleshootings steps, I recommend that you contact our customer support team as they can verify your activate and reactive the historical payroll option in the back end. Here are some options available to reach out to our customer support team.
 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET
 

Feel Free to reach out if you have any questions, I'll be happy to help.

UPDATE: I was told there is a glitch, and I now need to fill out a spreadsheet with the historical information and send it back.

I have sent my historical data to QBO care team, and it has been over a month with no movement on this. I am disappointed I can't do such a simple thing on a program I am paying monthly for. What gives?

Hi Sabossa08,

Thanks for reaching back out.  Your time is valuable and it's vital you're able to get the support you need.  QuickBooks Online payroll is is a great feature to ensure your employees are paid on time.  I'd be happy to point you in the right direction so you're on the right track with your work.

I recommend contacting us directly so we can work together with you in real time, and look at the status of your historical payroll data from our end.  

Please don't hesitate to reach back out if you have any other questions.  We'd be glad to assist!