Hi there, kbmotorsjg. If QuickBooks Desktop (QBDT) prompts you to contact support within your file, it could be due to your payroll subscription expiring. The prompt is a reminder to renew your subscription and ask you to contact support to settle.
If you want your payroll subscription auto-renews itself, make sure to link an active payment method to your subscription and ensure you’re logged in as the Primary or Master Admin. You can check and update this information by going to Help menu> Manage My Account or visiting camps.intuit.com.
For detailed steps on how to change your payment method in CAMPS, refer to this article: Manage your payment method. Disclaimer: The article provided is specific to the US region, but the same process applies to Canada region.
However, if you prefer assistance over the phone, I recommend contacting the QBDT Payroll Live Support team. They can do share screen and guide you through the process step-by-step.
In case you receive this notification through email and it includes a phone number, please disregard or block the sender. QuickBooks does not provide phone numbers for support in emails for security purposes. All supported emails will direct you to contact QuickBooks securely from within your software.
Please don't hesitate to leave us a response if you have other questions or concerns.
