how do I create a report when the create new report button isn't showing up

Hello there, Carol. If you're an accountant user and the button is missing, you might be in your client's standard business account.

To access the option again, click the dropdown arrow next to your client's company name to go back to your account. From there, click Accountant tools > Reports > Create new report.

I'm all ears if you have further questions about utilising QuickBooks.