Hi sam_messiha,
It sounds like you came across an article that talks about how US users could switch from QuickBooks Online to QuickBooks Desktop. In Canada, we don't have that kind of process, which is why those steps wouldn't be available in your account. There are still steps you can take to move to QuickBooks Desktop however, which I'll highlight for you so you can make sure you're working with the best version of the program for your business needs.
The place to start is with our Move lists and balances from QuickBooks Online to QuickBooks Desktop article. This outlines the manual process of moving data from QuickBooks Online to QuickBooks Desktop so that you know what you can work with and what to expect in terms of what can be exported and imported. I recommend giving it a good read before taking any of the steps so that there are no surprises along the way.
The other option you can consider is like Fiat Lux has suggested: using third-party services or apps to move the data. QuickBooks Online and QuickBooks Desktop both have the option to connect with apps, and there may be one that works well for what you're trying to accomplish. For QuickBooks Online, the Apps tab is where you can find apps that sync with the program for various purposes. For QuickBooks Desktop, you can check out our Apps for QuickBooks Desktop page. As a note, the apps listed there are for both Canada and the US products, so if you're unsure if it works for Canada, please use the contact details in an app's listing to touch base with their support team.
Finally, you're welcome to submit feedback about this process. This helps our team see what features users would like to work with, and our product development team reads through the comments submitted via the steps in the article How do I submit feedback? for QuickBooks Online or via the Help menu and Send Feedback Online through QuickBooks Desktop. I know you're intending to move to QuickBooks Desktop, but if you're curious about new features to QuickBooks Online, check out the QuickBooks Online Feature and Product Updates page.
Don't hesitate to reply to this thread if you'd like further clarification. I hope you have a great week!
