How to Record a Refund of a Customer Invoice

Hello Naheyawin,

QuickBooks is a powerful program that helps you get ahead with your work. I can see the benefit of being able to track your refunds and I'll be happy to provide more information. 

To get started, I encourage you to check out this helpful article that provides more info about: Record a customer refund in QuickBooks Online. In case you're experiencing browser issues that are causing the error, i recommend clearing cache and cookies on your browser. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. 

You're more than welcome to ask other questions in the comments below. I'm here to help. 

Yes, those are the instructions I am already following and running into issues with. Clearing cache did not fix my issue as when I get to Step 6 ("In the Sales Tax field, select the appropriate Sales Tax.") and select any option from the drop down menu, I am not able to save the Expense. I receive the attached error message (You cannot track tax on accounts of types Accounts Receivable and Accounts Payable).

Just to confirm, which sales tax code are you using?