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janet-addedtouch
Level 2

I am trying to open a supplier but it won't open, nor will any of them. Is anybody else experiencing this today?

 
5 Comments 5
ciara-whc-ca
Level 1

I am trying to open a supplier but it won't open, nor will any of them. Is anybody else experiencing this today?

Yes me as well!  Very frustrating!!!!!

 

janet-addedtouch
Level 2

I am trying to open a supplier but it won't open, nor will any of them. Is anybody else experiencing this today?

Thank you,  I still have an hour or so before I can reach anybody there.  It is frustrating.  Especially at month end.  ugh

 

Trish_T
QuickBooks Team

I am trying to open a supplier but it won't open, nor will any of them. Is anybody else experiencing this today?

Hi janet-addedtouch and ciara-whc-ca,

 

Welcome to Community!  It's important that you're able to access your suppliers, so you can accomplish your QuickBooks goals in a timely fashion.  I'd be glad to help!

 

I suggest clearing cache on your browser, if you haven't done so already.  If you get the same result, please try another browser such as Safari, Edge, Firefox, Google Chrome, or a private/incognito window.  Should you experience the same outcome, I recommend contacting us outside of Community, so we can review the unexpected behavior in more depth from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please don't hesitate to reach back out, if you have any other questions.  We'd be happy to assist!

Sew Fairy
Level 1

I am trying to open a supplier but it won't open, nor will any of them. Is anybody else experiencing this today?

I am trying to add suppliers via the app but there is no save button. Doesn't matter how much or how little information I enter I can't save them 

Trish_T
QuickBooks Team

I am trying to open a supplier but it won't open, nor will any of them. Is anybody else experiencing this today?

Hi Sew Fairy,

 

Thanks for joining us here.  When adding new suppliers in QuickBooks Online, I recommend logging into your account from a web browser.  If you're still not able to save the information, I suggest making sure your subscription is active.  To do this, go to your Settings ⚙ and select Account and Settings, then open the Billing and Subscription tab.  If an account falls inactive, you have 'read only' access for one year.  Follow the prompts to reactivate/resubscribe, if necessary.  I hope this helps!

 

 

If you have any other questions, feel free to reach back out.  We'd be glad to help!

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