I am trying to start a chat but it keeps giving me a server error message?

Hi cheryl-bicycleca,

Getting error messages when reaching out to support can be a time-consuming process. It's important to me that you get the support you need so you can enjoy the endless benefits of QuickBooks Online. The program is designed to reduce your workload allowing you to save time for the things you enjoy. 

A good way to fix these errors is clearing cache and cookies on your browser. Using this method helps refresh your browser allowing it to function efficiently and free from errors. Here's an article which shows you how to: Clear Cache and Cookies. 

Let me know if this info helps. If you need further assistance, I suggest contacting our support team so they can take a closer look at your account. Here are the contact details: 

• Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

Feel free to ask questions in the comments below. I'm here to help. ​​​​​​​

Hi, 

We were trying to migrate from desktop to online version however, our target size is exceed the target limit. 

We have been trying to contact your advance migration team but have not reached to anyone who can help us. 

Please point us to the right direction. 

Thank you so much. 

Amy Gao

Elegant Woodwork

[phone number removed]

[email address removed]

Hi there Amy,

Importing your data is a great way to make sure that you have some information in your books when creating your QuickBooks Online account. I can provide you some insight on how to start the migration process.

Since your QuickBooks Desktop file has exceeded the number of targets permitted, the next step would be to contact the Desktop support team in order to start the process of migrating the data. You can find the ways to contact them in our QuickBooks Desktop Software Support Policies. They will then be able to assist you with migrating the data over to your QuickBooks Online account. 

If you have any more questions, feel free to reach out here.