My bank transactions are no longer downloading and updating. QB says I'm 'up to date' but this isn't true. Seems there's some issue connecting with my bank account.

MBLD · ‎May 11, 2023

How do I get my bank transactions to download again? QB is not showing any errors, seems to think everything is fine, but new transactions are not showing up.

JamesM4 · ‎May 11, 2023

Hi MBLD,

Welcome to the Community. It's essential you're able to use the program without running into issues. I'll be glad to steer you in the right direction with this.

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:

Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

View solution in original post

JamesM4 · ‎May 11, 2023

Hi MBLD,

Welcome to the Community. It's essential you're able to use the program without running into issues. I'll be glad to steer you in the right direction with this.

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:

Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Fiat Lux - ASIA · ‎May 11, 2023

@MBLD

Try opeining your QBO account on any private/incognito browser.

MBLD · ‎May 12, 2023

Thank you. Clearing cache and cookies, and incognito browser didn't solve the issue though. Also tried different browsers and that did not work either.

Fiat Lux - ASIA · ‎May 12, 2023

You can use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

https://www.moneythumb.com/?ref=110

MBLD · ‎May 12, 2023

Ah! I restarted my Chrome and that worked, forgot that step first time.

Thanks!

Alex M · ‎May 12, 2023

Hi there MBLD,

Thank you for trying those steps. For further assistance with this bank connection error, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view the bank connection with you in a secure setting in order to provide further troubleshooting steps, as well as collect the necessary information to notify the engineers if the error still persists. You can reach them using these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

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My bank transactions are no longer downloading and updating. QB says I'm 'up to date' but this isn't true. Seems there's some issue connecting with my bank account.