My computer did an update and now my password for QB won't work and when I try to reset it tells me my information doesn't match their records

Can you access CAMPS and find your license code there?

https://camps.intuit.com/

Which QB Desktop year version do you have?

Hi 4gal,

Thanks for your reply. I am using 2024 version of QB and I have all my license info, etc but when I try to reset it tells me my info doesn't matche theirs. But it's correct so it should.

@kdouglas2 

Can you access CAMPS and find your license code there?

https://camps.intuit.com/

Hi kdouglas2,

Not being able sign into your QuickBooks account can definitely have a negative impact on your day.  In addition to the suggestions provided above, I recommend following this link, if you're still experiencing issues, when trying to sign into your QuickBooks account.

Let us know if this is solved.  Your success is our number one priority, and we are here to help!