Payments Declined

Hey there Newby50,

Thanks for reaching out to us here. It's important that you get the support you need. I can point you in the right direction. 

I can see how being accepted for the payments feature would be beneficial for you and your business. I recommend reaching out to our support team outside of the Community. They'll be able to verify your account details in a secure setting. To reach the payments operations you can dial 1-888-692-9559 or start a chat using this link 

If you have any other questions, feel free to reach out here.

Thanks for the reply - but again after spending 20 minutes on chat I was advised that they only handle US accounts and I'm Canadian.

Just to confirm, have you also tried calling the phone number provided above? 

Yes - that is the number I called earlier today.

The chat gave me another link - and I tried them.  They told me they are not the payments department.

I am now on my 3rd chat.

I have just completed my 4th chat who advised they were not the Canadian department

I tried the phone number again - and the automated system text me instructions on how to apply.

I didn't receive my call back that I requested this morning

Is there anyone that can help? 

 I'd to make sure you get the support you need with this. In order to get to the bottom of this ASAP, I recommend contacting our QB phone support team using the details below: 

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

One of our representatives will be happy to take a look at your account and help you get back on track ASAP. Feel free to ask other questions. I'm here to help steer you in the right direction. 

I have done all 3 - I have called that number about 4 times today

I have had multiple chats and the callback I requested never came.

after another 90 minutes tonight I got someone who said they could look in to it.

It should not be this hard to do business with Quickbooks

@Newby50 

Consider having a 3rd party payment processor.

Thank you - looks like that is the route I have to go.

So it begs the question - why am I using Quickbooks for my accounting if they aren't able to handle my business needs?  Is it worth even staying with them?

It all depends on your needs and situations. Most accounting apaps also use third-party payment processors. One app integrates natively with Paypal and the other works with Stripe. You can purchase a third party service to convert your QB data to one of these accounting apps if required.

Thanks - I'll go check them out.

I really just need to find a company where you can speak to someone live in these situations to understand the process.