Problem of Signing in QuickBooks Online Accountant Canada Region

Ahmed-Qamar · ‎April 30, 2022

Hey QB Community,

I have a client whom we are taking on board, When she sends us an invitation to her books, Quickbooks gives an error of like. "Your Client is from a different Region and you have an accountant account from the US"

I think this is because I have an accountant account from US Region And my client account from Canda Region.

Then I am trying to make an accountant account from the Canada Region, But When trying to signup they say "Services are temporarily is not available"

Can you please tell me why I am receiving this error from Quickbooks?

My colleagues are also trying to make, He is also receiving this error.

Thank for ans

Thanks,

Jen_D · ‎April 30, 2022

Thanks for reaching out to us, @Ahmed-Qamar.

I wanted to make sure you're able to resolve this accountant account concern.

Have you tried signing up using a private web browser? We need to be sure if this error is a caching problem or not.

Unexpected issues in QuickBooks websites are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If the error message doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

If you keep getting the same error, I highly recommend contacting our QuickBooks Online Accountant this time. They can help make sure you're able to get the account you needed to sign up for. Follow these steps to reach out to a live agent:

Go to the Help menu then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose your contact option.

See this link for the steps to contact our QuickBooks Accountant Support.

If you have other questions or concerns about this account concern, this support page is always available. I'm also here to help you anytime. Have a good one!

Ahmed-Qamar · ‎May 01, 2022

Hi,

Thank you so much,

That problem has been solved.

I really appreciate your help.

Ahmed Qamar

Jen_D · ‎May 01, 2022

That's great news for us, @Ahmed-Qamar.

I appreciate you letting us know the result and how it worked for you. I'm really glad you're able to get past this account concern.

Please know that I'm always here if you need further help in the future. Visit us anytime here so we can help you.

Enjoy your weekend!

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Problem of Signing in QuickBooks Online Accountant Canada Region