QB Payroll not Project Allocating

Hello, 

We have two companies that we process payroll via QuickBooks online (a Canadian company and a US) 

• Our employees enter their timesheets into QuickBooks Time by the Hour and to the project that they are working on during that pay period. 
• Once approved their timesheets then gets exported from QuickBooks Time into QuickBooks Online 
• We then review their Timesheets in QuickBooks Online to make sure that is has imported correctly from QuickBooks Time - for the most part it does. 
• Once we run Payroll a percentage of their salary should then be allocated to each project that the employee has been working on 
• The percentage is determined by the hours worked divided by total hours for that pay period. 
• For the past few months once payroll is ran - QuickBooks Online is not project allocating in our Canadian or US Companies UNLESS an employee has taken vacation 
• If they have taken vacation during that pay period, then their salary is project allocated correctly. 
• I did a test run to make sure that it was a QuickBooks online issue and not a QuickBooks time issue. 
• I manually entered a timesheet into QuickBooks Online (Cutting out the QuickBooks time step) 
• When I ran payroll I got the same error - It is only project allocating if an employee has taken vacation during that pay period.
• By cutting out the QuickBooks Time part is shows me that this is a QuickBooks Online issue and not a QuickBooks Time 
• When I called QuickBooks Support, they told me it was a mapping issue from QuickBooks Time and wanted me to call QuickBooks time when I explained multiple times that this was not a QuickBooks Time issue since I had skipped this step completely in my test run. 
• QuickBooks still insisted that I had to call QuickBooks Time and that it was a QuickBooks Time issue. 

I am wondering if anyone has come across a similar problem and if so have they found a solution? QuickBooks Online and QuickBooks Time just have me bouncing back and forth between each other with no answer.