QBO classes will not merge

Hi mlasar,

Welcome to Community!  QuickBooks Online enables you to edit class names, so you can easily merge them into one.  I'd be glad to assist!

Here's how to merge classes;

1. Open your Settings ⚙ and select All lists

2. Click on Classes

3. Select the class you want to merge and hit Edit in the ▼ dropdown menu located in the Action column

4. Enter the class Name exactly as it appears for the class you want to keep

5. Hit Save, then Yes to confirm.

Should you require additional assistance, please don't hesitate to contact us.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to reach back out with other questions.  We're always happy to help!

hi. i tried this but  as i wrote originally it does not work.

all it does is add "(Deleted)" next to the class i was trying to merge into another

Hi mlasar. Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and have a visual reference of what you're seeing. You can get in touch using the details below:

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

You're more than welcome to keep me posted on how you make out. I'll be one message away.