How do I email a question about my account?

Hi there, 

Getting prompt support with your QuickBooks Online account is definitely a necessity. Here at QuickBooks, we know you rely on your QBO account to complete your daily business tasks, and I want to make sure you're given the help you need.

If you're looking for account-specific assistance (e.g. billing inquiries, complex account setup questions, status inquiries), you should reach out to our tech support team directly. These agents will have access to your account information and they'll be able to sort out your questions in no time. 

If you have more general "how-to" questions, the Community is a great place to reach out for help. Feel free to leave your questions in the comments section of this thread, and I'd be happy to get back to you with more information. 

I hope this helps point you in the right direction. 

Cheers!

I printed a ROE ,

The ROE does not payroll records kept in quickbooks online 

I want to know why the numbers are wrong , they dont match up 

this is an accounting program , it cant keep numbers right ?

and I printed off a deposit form and it added up the checks wrong 

verified by myself and the bank 

Hi North bay 1,

Thanks for joining us here. I know how important it is to make sure your ROE forms are correct before submission. QuickBooks Online Payroll is designed with powerful tools to help you produce accurate forms you can always rely on. I'll be happy to assist you with this.

Using the information entered on the employee profile and the pay runs in the books, Online Payroll automatically generates an ROE form for you. Having more information about where exactly in your form you suspect having an error will help us better assist you in resolving this discrepancy. In case you're referring to box 15C on your form, here's an article to help you understand how the reporting works towards that: Why does box 15C on the Record of Employment not match the payroll details or paycheque list?

If you're still unsure about your number or your issue is impacting another area, please reach out to our tech support team so we can take a closer look at your account to ensure everything is calculating correctly for you. 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
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Have a nice day!