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solution-cimpexp
Level 1

The Gst rate is not appearing after I put the price on the invoices

I need to talk to a real person please

1 Comment 1
jenop2
QuickBooks Team

The Gst rate is not appearing after I put the price on the invoices

Thanks for posting your concern in the Community, solution-cimpexp. Let's figure out why the GST rate isn't showing up when creating invoices. 

 

This usually happens if the GST tax code is not assigned to a customer's profile or on the item that you're selling. Setting up a default tax code makes sure that there's a tax rate when an invoice is created. 

 

gst.png


Use these articles as your guide:

 

 

Aside from that, we also need to make sure the tax code was not made inactive. Here's how to check: 

 
  1. Go to the Taxes menu and proceed to the Sales Tax tab.
  2. Click Mange sales tax.
  3. Look for the tax code and make sure it's active. Otherwise, click Make active under the Action column.

 

gst 2.png

 

If you can't still see the GST rate, I'd recommend reaching out to our live support teams. They have additional tools, such as screen-sharing, to investigate why you're not seeing it when creating invoices.


Here's an article on how to reach out to them: Get help with QuickBooks products and services.


You can always reply or post new questions if you need more help with QuickBooks.

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