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ecp1
Level 1

Transaction Not in Balance Error When Saving Invoice with New Sales Tax Code and Group

I'm using QuickBooks Desktop Premier and encountering an issue when trying to save an invoice that includes a newly created sales tax code and sales tax group. The error message reads: "The transaction is not in balance. Make sure the amounts in the detail area on the form for this transaction equal the amount at the top of the form."

I’ve already tried the suggested fix from QuickBooks Help, which was to manipulate the amount column by a penny, tab out, and change it back, but the issue persists. I’ve also manually calculated the totals, and all the numbers are correct. Any additional guidance on resolving this would be appreciated.

1 Comment 1
Henock K
QuickBooks Team

Transaction Not in Balance Error When Saving Invoice with New Sales Tax Code and Group

Hi ecp1,

 

Welcome to the Community. It's important you're able to get the support you need so that you can get back doing what you love. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to get the support you need.

 

Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with your transaction. You can review this article to contact our support team.

 

Let me know if you have questions, I'll be happy to help.

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