Hello Brian,
Welcome back to the Community. It's essential you get the help you need. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.
In order to get to the bottom of this, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remain secure while a specialist shares your screen to assist you further. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support.
Feel free to keep me posted on how you make out. I'll be here.
