Why are RBC bank feeds keep on getting disconnected every time I click update?

Hi twilight@borderl,

I appreciate you reaching out here!  Connecting your bank and credit card accounts to QuickBooks Online is a great way to update your transactions and keep your account sup to date.  When there is a disconnect, it can be rather concerning and put a damper on your day.  I'd be happy to help!

I recommend logging into your bank's website and ensure there are no notifications that require your attention.  It's important that any updates or changes on your bank's end, will also need to be updated in QuickBooks.  If you continue to get an error, click here.

Feel free to get back to us here, if you have other questions.  We're here for you!

I believe there is an issue with RBC although the tech team has told me otherwise.  Two of my clients are still having issues getting their RBC VISA statements in QBO despite reconnecting, clearing cache and cookies.  One client even went so far as to reset the password.  Everything was fine up until October.

Hello cyndi15. To make sure we're both on the same page, have you been able to follow the steps provided in the article above in order to further troubleshoot this issue?