Why are there no Accounts receivable or Accounts Payable accounts in our chart of accounts?

Hi s_reynolds,

Thanks for reaching out here.  QuickBooks Online is a dynamic program with everything you need to stay ahead of your work.  It's important that your chart of accounts provides everything you need, to successfully record and track your transactions.  I'd be glad to assist!

Upon initial sign up of QuickBooks Online, your chart of accounts is automatically customized based on your business.  However, you can add additional accounts as you see necessary, to track other types of transactions.  Before adding an account, I recommend taking a look to see if any have been made inactive.  Here's how;

1. Open your Settings ⚙ in the top right of your QuickBooks Online dashboard

2. Select Chart of Accounts

3. Click on the small ⚙ above the Action column

3. Checkmark the box to Include Inactive

If you still don't see your Accounts Receivable or Accounts Payable accounts, follow this helpful guide to add them.

If you require additional assistance, please don't hesitate to contact us.  It would be a pleasure to work with you in real time and ensure you're able to complete your QuickBooks goals as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Feel free to reach back out if any other questions come to mind.  We're here for you and always happy to help!
 

It was my understanding that these two accounts should have been automatically set up.  I am concerned that a setting was missed in the set up process.

Good afternoon s_reynolds,

Thanks for reaching back out to us here. If you feel like you've missed a step when setting up your account, and your account is less than 90 days old, you can start over. This is called purging your account. Here is a helpful guide on how to start over. I recommend reading through the article before beginning. If you require additional assistance you can reach out to the support team outside of the Community by following the methods provided above. I hope this helps!

I think I may have figured this out.  It looks like it might be necessary to actually enter a customer invoice or a bill before either of these would show up.