Why I was not able to activate my license when I transfer to a new laptop

Hi there,

Welcome to the QuickBooks Community. It's important you get the help you need so you can continue to manage your business with peace of mind. I'll be happy to share more info so you're on the right path with achieving your QuickBooks goals.

Based on the details you've shared above, I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix these errors. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. For reference, here's a helpful article that shows you how to: Move or reinstall QuickBooks Desktop to another computer

In case this issue persists, I encourage you to contact our support team so they can take a closer look at your account and assist you further. You can reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here. Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else. 

Hi JamesM4.

I tried with QuickBooks Tools Hub as well but it is still the same. Uninstalling and re-installing the software still the same. May I check if there is any specialized way of resolving this issue? Thanks.

@ITS2020 

You need to chat Support and ask the activation code. If they refused to help, you have to buy a new license to upgrade your version or use the trial version as a workaround.

The problem is that I was not able to connect to them through the chat or even phone (X-XXX-XXX-XXXX) them. I have been trying to reach them for a week already.

Where is your company located? Canada or else?

We are located in Singapore.

@ITS2020 

Their support is only available during their business hours. You should try to contact them in the afternoon at your local time. Another option, you can use the trial version as a workaround. Contact me in private for details.