Why won't my sub-customers convert to projects? QBO keeps saying "an unexpected error has occurred. Please try again later."

Hi there,

Welcome to the Community. I'll be glad to steer you in the right direction so you can get back to doing the things you enjoy. 

To get started, I'd like to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

I'll be here in case you need further assistance.

I support over 100 franchises who use QBO and converting sub-customers to projects is a necessity in our organization.  I've received over a dozen calls recently from offices who have all started getting this error.  It is not a cache/cookie issue as I have tried to convert their sub-customers on my computer and get the same error and I've cleared my browser.  When these offices contact QBO support they get absolutely NO help.  It feels like the people on the other end of the line have absolutely no idea what is going on and are unwilling to figure it out.  It's so frustrating.

Hi BK-PaulDavis,

Thanks for joining this thread. It's important you're able to get the support you need for your QuickBooks Online account so that you can get back doing what you love. I'd be glad to help.

I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with sub-customers and projects. Here are the options available to reach out to our team. 

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Let me know if you have questions, I'll be happy to help.