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Level 1

Receipt uploads showing wrong subtotal

On every single receipt Quickbooks is somehow pulling/making up an incorrect subtotal (pre tax amount) and therefore giving me the incorrect GST amount paid, for example I have a receipt that shows:


subtotal: 649.00

gst: 32.45

pst: 45.43

total: 726.88


uploaded and after I click apply sales tax it shows me this:


Pre-tax amount-$692.27
Sales tax (5% GST)-$34.61
Does anyone know what is going on?



3 Comments 3
QuickBooks Team

Receipt uploads showing wrong subtotal

Hello wooandwind,


I appreciate you reaching out to us here. QuickBooks is designed to help you streamline your work using the amazing features in the program. I'll be happy to assist you so you're on the right track with managing your work with peace of mind. 


First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.


I'll be one message away in case you need further assistance.

Level 1

Receipt uploads showing wrong subtotal

I also can't find the solution to this, on QB desktop I can easily adjust items that are charged 12% pst/gst and then record the 5% gst only, as we do not need to submit pst reports in our business.

I can't seem to do that on QBO - what is the solution?


Purchase is $71.81 - I am allowed to get back my 5% gst $3.21, but QBO is recording gst as $3.42

Pretax amount should be $64.11 + $4.49 (which would be my pst payment) = $68.60, but gst is only on $64.11

not $68.60 - therefore it's incorrect.


How do you suggest fixing this so I'm not doing a false tax submission?


QuickBooks Team

Receipt uploads showing wrong subtotal

Hi Caffee63,


Thanks for joining us here.  It's vital that your sales tax is applied to your transactions accurately, in keeping aligned with government guidelines.  For this reason, I recommend speaking with an accounting professional for their expertise and best course of action.  If you don't have an accountant, we can help you locate a ProAdvisor in your local area.


If you have any other questions, please feel free to reach back out.  We'd be happy to help!

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