Hello, marniepohlmann-g.
Thanks for reaching out to the Community for support. Id be happy to guide you in the right direction.
I appreciate you taking the time to clear your cache and trying with another browser. In addition to what you've already tried, I recommend reviewing this guide, to ensure you meet the system requirements for the best possible outcome in QuickBooks Online. If the issue persists, I suggest reaching out to our support team out side of the Community for further review. They can also have this escalated if they feel it is necessary. You can reach them by following these steps.
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.
If you have any other questions, feel free to reach back out.
