Supplier over payment (supplier credit) - refund on credit card

Hi there, 

You've reached the right place for help. It's important you're able to balance your transactions correctly. 

Any credit card credits on your account pay the card. You should be able to attach a vendor on the credit so that it hits the Accounts Payable account. In case you have further questions, don't hesitate to reach out to our support team using this link. One of our agents will be happy to take a look at your account and provide the support you need.  

Thanks, was just almost an hour with a customer assistant on the chat - with no help at all. Her suggestion was to just leave it as a credit and apply it to the next invoice LOL. 

But thank you anyway

I am having the same issue, how do I fix it?

My vendor charged my credit card with more than they were supposed to, now they have returned that extra amount on to my credit card however, after I register that as a credit card credit I still see an open balance for that vendor.

I'd like to hear back from QBO experts, please!!

Hi there. I want to make sure you get the support you need. I recommend contacting our support team using this link here. One of our agents will be able to share your screen and take a closer look at your account. Let me know if you have other questions by leaving a comment below.

Thanks!

This additional tip might help others too... on the last step of these instructions, when you try to select either the Credit Card Credit or the Supplier Credit, QB gives an error: 'You must select a bill first'. Just pick any of the bills listed... The bill will then appear on the left side of the screen, along with the Credit Card Credit and Supplier Credit. Just uncheck everything and you'll be able to check off just the Credit Card Credit and Supplier Credit.

I am having a similar issue, however, the refund/credit went into our bank account (not credit card).  

Here is what is happening: 

We are invested in multiple partnerships/investments and when we setup the initial payment to the fund, it's obviously a supplier.  But when we receive a quarterly or monthly distribution from that supplier, I am unable to match to the bank deposit to either the JE or supplier credit (yes, frustratingly I know that QBO is way behind on connecting suppliers/customers which in my mind is the most inefficient function of the software).  

Any suggestions?