T4 slips printing all grey

Hello Judy101,

Thanks for joining the Community. It's important you're able to print your T4s with ease using QuickBooks. I'll be glad to steer you in the right direction so you can get back to managing your work with peace of mind. 

Based on the details you've shared above, I suspect you may be experiencing a browser-related issue that's causing the issue. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. 

Feel free to let me know what happens. I'll be here in case you have other questions.

I tried that and cleared everything since I could not find the filter.  But that's okay.  The T4's still won't print cleanly from the QB desktop program but if I export to PDF and print from there they are good.  Extra step but at least I can get them done.

Thanks for trying that. I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. Let me know what happens when you try this, I'll be on standby.

Good morning - I did all the updates with the Hub and it didn't make any difference.  I would still like this resolved but I will use PDF in the meantime.

Thanks for reaching out to us here. At this point, I suggest getting in touch with our support team so a specialist can assist you further with this. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Let me know how you make out. I'll be one message away in case you need anything else.

Thought I had replied but appears it did not post.  Tried calling them but after half an hour she couldn't provide any solutions either.  So back to the two step PDF solution I guess.

Hi Judy101.  

Thanks for getting back to us here.  The experience you've described is not what we would expect.  Having the ability to print clear T4 slips is essential.  I suggest contacting our QuickBooks Desktop specialists at the number provided here, so they can review the unexpected outcome in more depth, and escalate it for further investigation if required.

If any other questions come to mind, feel free to reach out.  We're here for you!

Well that didn't work either.  Archie had me change the browser and then reboot the computer.  That didn't do anything - in fact made the matter worse.  And because I was on chat I lost the feed.  Feeling very frustrated with Quickbooks right now.  All I want is to print T4's for my clients.

Hi Judy101,

I can understand your concern at this point, and losing communication with QuickBooks chat is not what we would expect.  I suggest switching to Single User Mode by going to the QuickBooks File menu, then select Switch to Single-user Mode.  If you experience the same outcome, I encourage you to contact QuickBooks Desktop support at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  With your consent, they can connect with you in real-time and ensure you're able to print the forms as soon as possible!

Please don't hesitate to let us know if this resolves the issue.  Your success is our number one priority and we are here to help!