Tax owing doesn't match Chart of Accounts

Hi amanda981,

Thanks for reaching out here.  QuickBooks Online Sales Tax feature enables you to prepare, file and record payments effortlessly.  It's important that your transactions can be easily located and matched with your Chart of Accounts.  I'd be glad to assist!

When you record the sales tax payment in your books, you'll still need to manually make the payment outside of QuickBooks Online as noted here.  This will ensure your accounts remain accurate and balanced.

If you have other questions, please don't hesitate to reach back out.  We're always happy to help!

Sorry to clarify I have paid the tax as well, but since Quickbooks automatically recorded the payment it hasn’t deducted that amount that was owed from the GST account. How do I resolve this? It should have debited the GST account and credit my checking (it only credited my checking).

Hi there amanda981,

Thank you for the clarification. For further assistance in making sure the sales tax payment is correctly affecting the chart of accounts correctly, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view the payment transaction with you in a secure setting in order to help you get it to affect the books correctly. You can reach them using these steps:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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if you have any other questions, feel free to reach out here.