Hi there,
Welcome to the Community. It's vital you get the help you need so you can continue to manage your business with peace of mind. I'll be happy to share more info so you're on the right path with achieving your QuickBooks goals.
Based on the details you've shared above, I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage.
Feel free to keep me posted on how you make out. I'll be one message away.
