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Level 1

Unable to import an ofx or qfx file

Hello,

 

I was trying to import an ofx file of transactions after doing so successfully last week, but am now seeing this error: The uploaded file isn't a valid Web Connect file.

I can't find any explanation in the Q&A or in the guides as to what this means.

 

It looks like the system is returning: The uploaded file isn't a valid Web Connect file.", code: -16802

 

How can I determine what might be causing this issue?

 

Thank you,

3 Comments
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QuickBooks Team

Unable to import an ofx or qfx file

Hi fellowshipexport,

 

Good job on successfully importing your transactions last week! The Bank Upload feature in QuickBooks Online helps you bring over multiple transactions at once. There are a couple of reasons why an OFX or QFX format can be invalid. I'll show you how to handle this in your account.

 

To make sure your current file is compatible with the system, I recommend following the steps in this article: Fix bank upload errors in QuickBooks Online

 

I also encourage you to clear your cache to ensure there are no bugs in the software due to a browser issue. Here's how to do that: Clear cache and cookies to fix issues when using QuickBooks Online

 

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

 

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

I hope this helps! Have a great day.

 

Highlighted
Level 2

Unable to import an ofx or qfx file

Hey fellowshipexport,

 

I'm experiencing the same issue than you are, same error message and code.

Did you eventually come to a resolution with customer service?

 

Thanks a lot

 

Bertrand

Highlighted
QuickBooks Team

Unable to import an ofx or qfx file

Hey there Bertrand,

 

Thanks for joining in on this thread and letting us know you're seeing the same issue when trying to use an OFX or QFX file to upload your banking transactions. It's important to me that you're able to move forward with entering your transactions into QuickBooks Online, so I encourage you to reach out to support as well to work with one of our team members.

 

Doing that will give you the opportunity to share what you've tried already as well as your account details in a secure way in case we need to let our engineers know about the issue. Here are the updated contact details.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social MediaFacebookTwitter, and Instagram.

 

I noticed that you've also visited the France QuickBooks Community before. If you're working with that version, please use the following contact details instead since what I've noted above is for QuickBooks Online Canada. Here's the article for how to get in touch with our support team for the France version of QuickBooks Online: Soutien technique de QuickBooks

 

Don't hesitate to reach out!

 

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