Why is text typed in backwards

Hey there 9130 3517 3997 9006,

Thanks for reaching out to the Community support. It's important that you can enter the correct information so that your books balance correctly.

I appreciate you trying those trouble shooting steps. Here are a few more troubleshooting steps you could try. It may be browsing data on your system that is preventing the software from doing what it is supposed to do.

• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you are still not able to type in the information correctly, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting as well as view your screen to see what may be causing the issue. You can reach out to them using one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

THIS IS SOOOOOOO ANNOYING!

Keeps happening to me.

I use Google Chrome so there shouldn't be an issue with the browser.

Please QuickBooks, please sort this out.

Hi there EmmaV1,

It's vital that all your transactions are entered correctly for your books to be well balanced. QuickBooks Online is a great tool able to help you create transactions that you can send to your customers, all while having them entered into your books. I can point you in the best direction for assistance with this typing error.

One possible cause would be the browser that you use to connect to QuickBooks, as well as browsing data can cause errors with typing. It would be best to try on another browser than Chrome to see if that resolves the issue, as well as the other steps provided above. If the error still persists, I recommend reaching out to the support team outside of the Community using these methods for further assistance:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

It does the same regardless of the browser that I use.  I clear cache, restart, and spend significant time messing around trying to figure this out but have not been able to resolve.

Also, to suggest that we use a different browser rather than Chrome is ridiculous.  A huge majority of people use Chrome and your telling us that for some reason, your program doesn't work with it, and therefore we need to use something different.  That's ridiculous.  

This backwards text thing is brutal.

Hi 9130 3517 3997 9006,

Thanks for getting back to us here.  In further review of your situation, I see this unexpected behavior has been investigated previously by our Development Team.  To resolve the issue, it's recommended to go to chrome://settings/?search=Language in your Chrome browser window and ensure there aren't any unique Language Settings set up. Once English is chosen without any other setting deselected, the issue should be resolved and the typing should appear as expected.  It was also noted that QuickBooks Online Receipts works as designed when using Firefox or Edge.  In addition, for Google Chrome, I suggest restoring your settings to their original defaults under Reset Settings.  

If the issue persists, please contact our Customer Care team.  They'll have the ability to work with you in real time and escalate the unexpected behavior for further investigation with our Development Team.

Please don't hesitate to get back to us with other questions or concerns.  We're here for you!

I have followed the instructions with regards to language settings.

I only had English selected.

When the typing backwards scenario happens again and I have the time to contact QuickBooks then I most certainly will.

Both me and my colleague have the same issue daily.