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darcisilvestri
Level 1

Why won't my sub-customers convert to projects? QBO keeps saying "an unexpected error has occurred. Please try again later."

I have converted several already, now it just keeps saying there is an unexpected error and quits.
1 Comment 1
JamesM4
QuickBooks Team

Why won't my sub-customers convert to projects? QBO keeps saying "an unexpected error has occurred. Please try again later."

Hi there,

 

Welcome to the Community. I'll be glad to steer you in the right direction so you can get back to doing the things you enjoy. 

 

To get started, I'd like to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be here in case you need further assistance.

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