The error you've received indicates that the total debit and credit don't balance due to how the currency amounts or split transactions are calculated, Roger.
If the accounts affected are set up with multiple currencies, slight discrepancies in conversion rates or rounding errors may cause QuickBooks to detect an imbalance. To fix this, you can follow the steps provided below:
- Create a backup of the problematic journal entry and then delete it.
- Recreate the journal entry using one of the following methods:
You can create the entry using a single currency for all components (transactions, accounts receivable, accounts payable, and customers/suppliers). After that, you can manually convert the amounts using the exchange rate from the deleted entry. On the other hand, you could create a duplicate customer or supplier, assign a different currency to this duplicate, and slightly modify the Display Name for differentiation.
To proceed with the other option, you can check out this article for detailed steps: Mixing currencies in journal entries in QuickBooks Online.
However, if the journal entry involves multiple accounts, ensure that all debit and credit amounts balance to zero with no small rounding difference.
We recommend consulting your accountant for professional advice, as their expertise can provide valuable insights into your financial situation and help you make informed decisions.
You can always rely on our Community Forum for any additional questions or concerns. We are here to assist you.
