Limited time only. 90% off QuickBooks for 6 months.
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
koby.wiebe
Level 1

XML file upload error. because the T619 electronic transmittal record contains either empty tags or missing mandatory tags. What's the solution

This happens every singly client. I don't know what I'm missing.

1 Comment 1
Jayson_E
QuickBooks Team

XML file upload error. because the T619 electronic transmittal record contains either empty tags or missing mandatory tags. What's the solution

Hi, Koby. We understand how this error affects your workflow and your ability to efficiently e-file T5s and T4s for your clients.

 

We recommend contacting our Live Payroll Support team. So they can further investigate what's causing the error and provide a tailored resolution according to your situation, and help complete your filings.

 

Here's how:

 

  1. Navigate to the Help (?) Icon.
  2. Go to the Search tab and click Contact Us.
  3. Enter a brief description of your concern and hit Continue.
  4. Choose your preferred method of connecting with an expert.

 

Please check their available support hours to ensure timely assistance.

 

Feel free to add a reply below if you have other concerns.

Need to get in touch?

Contact us