Hi, Koby. We understand how this error affects your workflow and your ability to efficiently e-file T5s and T4s for your clients.
We recommend contacting our Live Payroll Support team. So they can further investigate what's causing the error and provide a tailored resolution according to your situation, and help complete your filings.
Here's how:
- Navigate to the Help (?) Icon.
- Go to the Search tab and click Contact Us.
- Enter a brief description of your concern and hit Continue.
- Choose your preferred method of connecting with an expert.
Please check their available support hours to ensure timely assistance.
Feel free to add a reply below if you have other concerns.