Is PCI Compliance required in Canada? I'm getting mixed communications from QuickBooks. Some saying to sign up for it, but one saying it's for US customers only.

Hi there vintagedrafting-,

Thanks for reaching out about your QuickBooks Payments. It's a great tool able to help you accept payments for the services you provide your customers. I can point you in the right direction for assistance with QuickBooks Payments.

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Good day,

I had the same question and frustration, as SecurityMetrics is notorious for being hard to deal with and I did not want to deal with them at all, if it was not necessary, especially pay them any money!

I looked all over the internet, called PCI Compliance firms in Canada and reached out to Quickbooks directly and finally received an official response from Quickbooks. To verify what I was sent, I even called a couple times and spoke with different customer service representatives.

I also blocked SecurityMetrics from being able to send me emails after I received the official response, as I sent SecurityMetrics the email below and they still kept trying to get in contact with me and completely ignored the email, even though PCI Compliance through Quickbooks is not required for Canadian customers.

Don't misunderstand me, as I believe in PCI Compliance and following all recommended security measures are necessary, but there are better companies to deal with than SecurityMetrics.

One major question remains, why has Quickbooks not sent an email to Canadian customers, letting them know about this?

Here is the email I received directly from Quickbooks Support Canada:

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Feb 16, 2024 (12:10 PM)

Hello Adaptive IT Solutions,

Here is a statement copy of the article I found stating that this is only for US customers:

Email sent in error, PLEASE DISREGARD: Important Information about PCI Compliance

Earlier this week an email was inadvertently sent to approximately 8000 Canadian customers across US & CA that was intended only for US customers. The email titled:

Action Needed PCI Compliance Notification - Intuit Quickbooks and coming from securitymetrics.com email extensions encourages customers to become PCI complaint using their company website.

The email is not spam, but is not applicable to Canadian users.

Need additional support, we're here for you! Simply log into your QBO account, click the Help icon in the top right, then click Contact Us at the bottom, explain ‘How can we help, then choose if you would like to message us, or receive a callback. Or you can reach out to us 1-855-253-1536.

Thank you again for contacting us, and have a great week!

Best regards;
Kallie
Technical Support | Intuit QuickBooks Online

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