Hello and thanks for joining us,
When answering questions here in the QuickBooks Community, it's important to me that everyone has a response to their question or concern, and I'm here to do what I can to help you out, Order Information. With more details of what's going on, I'm confident I can help you get on track.
Like Fiat Lux, I wonder if you mean you're trying to subscribe to QuickBooks Self-Employed and the subscription isn't accepting your credit card. If that's the case, checking to make sure the card is active, has funds available, and doesn't have any blocks is a good place to start. It's also best that it's a Canadian card and not prepaid since our system will want to charge it each billing period. If you're not sure if your card is active, has funds, or has a block on it, I recommend reaching out to your credit card provider.
If you mean to say that you're trying to pay an invoice you received from a QuickBooks Self-Employed user via credit card and it's not working, it's important to consider the following.
- Are you using a Canadian currency card? This is key as QuickBooks Payments doesn't accept foreign currency cards.
- Is it a Visa, Mastercard, or Discover card? These are the accepted card types for QuickBooks Payments.
- If you're paying through Apple Pay, does the above apply to the card you're trying to use?
- Is your card active?
- Does your card have funds available?
- Are there blocks on your card preventing payment?
As you can see, whether you're the QuickBooks customer or the customer of a QuickBooks user, a lot of credit card payments depends on currency and the status of the card. It doesn't hurt to reach out to your financial institution if you have questions.
If you're the QuickBooks user and have further questions about your subscription, please don't hesitate to give us a shout. The steps to reach QuickBooks Self-Employed are as follows.
- Select the Assistant feature.
- Type and enter "talk to human" in the chat window.
- Follow the prompts.
I wish you the best with this!
