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LuvsAccounting
Level 2
posted
‎March 09, 2023 04:05 PM
last updated ‎March 09, 2023 1:52 PM

Deleted transaction still appears on reconciliation report causing incorrect totals - how to fix?

I deleted a credit card payment that was double-posted and it is gone from the register and the totals are correct.  However, the deleted CC payment shows as an uncleared transaction on the reconciliation report and the "Register balance as of 12/31/2021" on the report is out by that (not insignificant) amount.  When I click on the transaction on the report, I get an "error loading transaction" message (because I deleted it).  How do I get this deleted transaction off the reconciliation report so the totals are correct?  This is a review engagement, so I need the reconciliation report to be correct...help!

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1 Comment 1
JamesM4
QuickBooks Team
QuickBooks Team
‎March 09, 2023 06:09 PM

Deleted transaction still appears on reconciliation report causing incorrect totals - how to fix?

Hello LuvsAccounting,

 

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need so you can move forward with your work. I'll be glad to steer you in the right direction from here.

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

 

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