Does anybody know how to work around the change account bug in the Chart of Accounts? The confirmation pop-up now appears behind the change account dialogue.

BordenC · ‎March 12, 2022

I used to be able to change account names and account types. Now, the pop-up asking me if I'm sure that I want to change the account doesn't appear when I click Save. I have to hit Cancel and _then_ I see the confirmation dialogue. However, because I cancelled the change, clicking Yes to the confirmation doesn't do anything. So it's now impossible to edit accounts after entering them into the COA. Makes it much, much harder to use QBO (not that it wasn't hard enough to use already).

JamesM4 · ‎March 14, 2022

Hello BordenC,

Thanks for reaching out to us here. It's essential you're able to use the program without running into issues. Don't worry, I've got your back. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy.

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:

Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance

BordenC · ‎March 29, 2022

Hey, that worked! Thanks!

Jen_D · ‎March 30, 2022

Thanks for coming back to the community, @BordenC.

We're delighted to know that James' answer was helpful with resolving your Chart of Accounts concern. I hope we were able to bring in some cheer to your day.

Anyway, I'll be attaching a few resource guides about QuickBooks for your reference:

Again, thanks for your time today. Have a nice rest of the week!

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Does anybody know how to work around the change account bug in the Chart of Accounts? The confirmation pop-up now appears behind the change account dialogue.