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Millie McKenzie
Level 2

File Doctor

I had issues in my desktop 2023 Company file that displyed an accounts payable make payments screen that showed a negative balance for a vendor. When I went to help it suggested I install the Quickbooks Repair Hub, which I did; but after several attempts the File Doctor would not open.

It ran the qyuck fix with no results; and I ran the program diagnostics. There were no errors there. I've been back and forth to the support pages and can't find a resolution. I then restarted my computer and tried again with no luck. Nothing had changed.

I'm running Windows 11 and my version of Quickbooks is Desktop Pro 2023

 

Any help would be a blessing. I'm on a year end deadline.

Millie

Solved
Best answer January 08, 2023

Best Answers
Fiat Lux - ASIA
Level 15

File Doctor

Your file size is getting bigger and prone to problems. QBD CA does not offer the Condense Data utility like QBD US. Prepare yourself to purchase a third party condense service or upgrade to QBD Enterprise.

View solution in original post

5 Comments 5
Fiat Lux - ASIA
Level 15

File Doctor

How big is your file size?

Millie McKenzie
Level 2

File Doctor

234.7 k

Fiat Lux - ASIA
Level 15

File Doctor

Install the trial version for QBD Enterprise and open your file on it. Make sure to secure the backup file beforehand. Did you encounter the same issue?

Millie McKenzie
Level 2

File Doctor

Thank you I will try that in the future. I wasn't able to get it to work so I deleted the company file and restored it from my original backup and re-entered my journal entries. New file is good.

Thanks for offering the advice.

Millie

Fiat Lux - ASIA
Level 15

File Doctor

Your file size is getting bigger and prone to problems. QBD CA does not offer the Condense Data utility like QBD US. Prepare yourself to purchase a third party condense service or upgrade to QBD Enterprise.

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